Frequently Asked Questions
Memberships & Enrollment
What is included in my membership or course fee?
Your membership/course fee includes access to the specified courses, materials, and support detailed in the program description. Additional services or resources may incur extra fees.
Can I transfer my membership to someone else?
No, memberships and course enrollments are non-transferable and intended for individual use only.
Can I share my account login with others?
No, sharing account credentials is prohibited and may result in account suspension or termination without refund.
What happens if I miss a live class?
Most live classes are recorded and uploaded for later access. However, it is your responsibility to review the material to stay up-to-date.
Access & Content Usage
How long do I have access to the course material?
Access to course materials is available for one month after your last payment. If no further payments are made, your access will automatically expire after this period
Can I extend my access to the course materials?
Yes, to maintain access, you must continue your subscription or membership payments. Once access expires, it can only be reinstated through re-enrollment.
Can I share my account or course materials with others?
Your membership allows access for one household only. Sharing access or course materials with individuals outside of your household (e.g., friends, other families, or unrelated individuals) is strictly prohibited. Breaching this rule may result in immediate account suspension or termination without refund.
What happens if I stop making payments?
If payments are stopped, your access to the courses and platform will be revoked one month after your last payment. Re-access will require new enrollment and payment.
Can I download or save course materials before my access expires?
No, course materials are only available online through the platform and are not downloadable to protect intellectual property.
What happens if I breach the terms of use?
Any violation of terms (e.g., sharing content, plagiarism, disruptive behavior) may result in immediate removal from the platform without a refund.
Refunds & Cancellation Policy
What is your refund policy?
If you paid the full program fee or half of the total fee in advance and wish to cancel, the following conditions apply:
- You will be liable to pay the standard monthly fee for each month you had access to the course.
- A one-month notice period is required to cancel. For example, if you cancel on the 30th of a month, you will be liable for the full fee for the next month.
- After the notice period is completed, any remaining balance from your advance payment will be refunded.
What if I cancel without completing the notice period?
Failure to provide the required one-month notice will result in no refund, and any outstanding balance may be forfeited.
Can I cancel my membership at any time?
Yes, memberships can be canceled at any time with a one-month notice. However, cancellations are not retroactive, and no refunds will be issued for partially used periods or without notice.
What if I am dissatisfied with the program?
Dissatisfaction with the program does not qualify for a refund due to the digital nature of our services. We recommend reaching out to our support team to address any concerns.
Technical Support & Platform Issues
What if I experience technical difficulties?
Please contact our support team for assistance. We are not liable for issues caused by your hardware, software, or internet connectivity.
What should I do if I cannot access my account?
Contact support immediately. Account issues caused by sharing login credentials or breach of terms may not qualify for resolution.
Course Completion & Certification
Do I receive a certificate upon completion?
Yes, certificates are awarded upon successful completion of the program and fulfillment of all requirements.
What if I fail to meet the course requirements?
Failing to meet requirements does not entitle you to a refund or free enrollment in future sessions.
Can I use the certificate professionally?
Certificates are for educational purposes and do not represent professional accreditation unless stated otherwise.
Privacy & Data Use
What personal information do you collect and how is it used?
We collect basic information for enrollment, communication, and platform improvement. Refer to our privacy policy for details on data protection and usage.
Will my personal information be shared with others?
No, we do not sell or share personal data. However, data may be shared with trusted partners (e.g., payment processors) as outlined in our privacy policy.
Program Changes & Disruptions
What happens if a class is canceled or rescheduled?
We will notify you in advance of any changes. Missed classes will be rescheduled or uploaded as recordings when possible.
Can course content change after I enroll?
Yes, we reserve the right to make updates to course content to ensure relevance and quality. Such changes will not affect the core learning objectives.
What happens in case of force majeure events?
In the event of unforeseen circumstances (e.g., natural disasters, technical outages), we will do our best to provide alternative arrangements, but we are not liable for disruptions beyond our control.
